Refund policy

Thank you for shopping at Purpose Prints Shop.
We want you to love your order. Please read our Refund & Returns policy below.

1. Eligibility for Refunds or Replacements

We accept refunds or replacements only for the following issues:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong size, wrong design, wrong color)

  • There is a printing flaw or manufacturing error

  • Your package was lost in transit (after carrier verification)

To be eligible, you must contact us within 14 days of receiving your order.

2. Items Not Eligible for Refund

Since all items are made to order (printed individually for each customer), we cannot offer refunds for:

  • Buyer’s remorse

  • Ordering the wrong size

  • Change of mind

  • Incorrect address provided

  • Normal wear and tear

Please check your size chart and details carefully before ordering.

3. Damaged, Defective, or Wrong Item

If your product arrives damaged, incorrect, or defective:

  1. Email us at ishbragg@yahoo.com

  2. Include:

    • Your order number

    • A description of the issue

    • Clear photos of the product showing the problem

    • A photo of the packaging, if possible

Once reviewed, we will offer:

✔ A free replacement
or
✔ A full refund

4. Lost Packages

If the tracking status shows that your package is lost or stuck beyond a reasonable time, we will contact the carrier and verify the issue.

After confirmation, we will issue:

✔ A replacement
or
✔ A refund

5. Order Cancellations

Orders can only be canceled within 6 hours of purchase.
After production has started, we cannot cancel or modify the order.

6. Refund Processing Time

If your refund is approved:

  • It will be processed within 3–7 business days

  • The amount will be returned to the original payment method

Please note: Your bank may require additional time to post the refund.

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item sent

We do not offer size exchanges because every item is printed on demand.

8. Incorrect Shipping Address

If you enter an incorrect or incomplete address, we are not responsible for:

  • Lost packages

  • Delivery failures

  • Replacement or reshipment costs

Shipping information cannot be changed after processing begins.